CenturyLink: Your Link to Last Century’s Communication Technology

I had an ongoing struggle with CenturyLink (n. Qwest, n. US West, n. Mountain Bell) to fix a wire up on the pole (CenturyLink’s property and responsibility) that has been responsible for my phone/DSL cutting in and out. Sometimes for days at a time. Since CenturyLink took over, quality had taken a steep and permanent turn for the worse. Now more than ever, I rely on Internet access for business and school work. As bad as the battle was with Qwest, it was worse with CenturyLink. The proverbial straw was after a tech call in which I was passed off to a sales hack who worked (laughably) to convince me the issue was with my ActionTec 701 modem and I needed to either lease or purchase a new one. The hack could offer no assurances that this would fix the issue but was certain it was the issue even in view of a string of tech and service calls that identified the wire on the pole as the issue.

I use the past tense because I have since severed business relations with CenturyLink and switched both voice and Internet services to Comcast. The result was as striking as the difference between night and day.

DSL performance, according to CenturyLink’s test site, before switching to Comcast cable:

CenturyLink DSL Speeds

CenturyLink DSL Speeds

What I was paying for was 1.5 mbps down and 800k up. After switching to Comcast:

Comcast Cable Speeds

Comcast Cable Speeds

Night and day. And this for about $5 more a month. This includes switching voice services over to Comcast and the added benefit of unlimited long distance voice – something I had long ago shut off with Qwest in an effort to save money since long distance was included as part of my cell phone service.

One Comment

  1. Cathy B. says:

    Well, actually CenturyLink is selling speed and according to physics speed is anything, anything at all over zero. Maybe CenturyLink hired a physicist (one that graduated at the bottom of the class) to figure out their speed issue for them.

    In some parts of Northern Chester County, Pennsylvania if it is a sunny day the Internet lines (up on poles) swell and the customers do not get any internet service. They have to do their internetting (a new verb you first saw here, OK, and it is not attributed to Al Gore – I can spell it the way I want with two t’s) on cloudy days. There are no other available internet providers to turn to (other than on the cell phone). So these customers are up cloud creek without a clicker.

    This is my first ever Blog post comment. It is soooooo exciting to live in today’s world. By the way if I type the text in the enmask.com box and it isn’t correct (like maybe I forgot to capitalize something) then all the text I so thoughtfully typed in the comment box disappears! This is hard on old people brains but now I know to save it somewhere before I use the enmask box. Just one of the many things I need to learn in this bold new world of cyber.

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